WhatsApp support
Fastest channel. Send a message with your device and the issue or question. Replies usually under 30 minutes in the day.
Contact OTTV
Real people. Fast replies. No phone tree.
Whether you need setup help on a Firestick, want to ask about IPTV Smarters Pro, or you're thinking about a 12-month plan, we're here. Pick the channel that suits you.
Better for billing, refunds, or anything that needs a record. Replies inside 2 hours, often much faster.
Support hours
Live support is staffed 09:00 to 23:00 UTC every day. Out of hours, you still get a reply, usually within 2 hours.
- Mon–Sun · 09:00–23:00 UTC live
- Overnight · async, under 2 hours
Before you message
You might find your answer faster here.
- Buffering? Try the Buffering Fix Generator first.
- Setting up on a specific device? Check the setup docs for Firestick, Smart TV and Android.
- Comparing plans? See the pricing page or start the 24-hour free trial.